We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@kidsbookweekcostumes.com.au.

If your return is accepted, we’ll send you a return form, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@kidsbookweekcostumes.com.au.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at sales@kidsbookweekcostumes.com.au.

We use express post for shipping, and the delivery time depends on the area where the customer resides. Once your order is processed and shipped, you can expect your package to arrive within 1-3 business days for most metropolitan areas and major cities. However, please note that delivery times may vary for remote or rural areas.

Please keep in mind that these estimated delivery times are provided by the shipping carrier and are subject to factors beyond our control, such as weather conditions or unforeseen circumstances. We strive to ensure that your order is processed promptly and delivered to you as quickly as possible.

If you have any specific concerns or require more information about the estimated delivery time for your area, please feel free to contact our customer support team. We'll be happy to assist you!